Questions

FREQUENTLY ASKED QUESTIONS

DO I NEED TO MAKE AN APPOINTMENT?

It is best to do so to ensure being seen at the time you want to be seen. We do understand that emergencies happen so if you were to come in without an appointment we will do our best to accommodate your requests.

DOES DENTAL TREATMENT HURT?

Of course not! We know fear of pain is utmost in your mind when you see us so we routinely make sure your experience is one you will be happy with!

IS IT EXPENSIVE?

There are so many different treatment plans that are available these days. We will give you all your options and help you choose one that you are comfortable with. Then, and only then, will we begin your complete dental care plan to keep you smiling for years to come.

WHAT DO YOU MEAN BY TREATMENT PLANS?

Most people come in when they are in pain and are hurting. We deal with the immediate emergency if it is needed, and during the initial examination we also see if there are other treatment required which you may not know you need.

Lastly comes the ‘wish list’ dentistry, this is where we can show you how we can change your existing smile to give you the smile you always wanted. We will draw up a plan where the most urgent is done according to what you want done first. The goal is always to get you a place where you only need a six-monthly clean up and polish!

CAN I SEE HOW I WILL LOOK LIKE BEFORE A MAKEOVER?

That’s the best part! We will do a mock-up for you, which takes only minutes and gives you an idea of how your new smile looks like. The mock-up is detachable and totally painless to do, too.

DO YOU ACCEPT CREDIT CARDS?

Yes, we accept Visa and Master Card as well as Direct Debit Bank Cards from the major banks. We also have Maybank EzyPay scheme for selected procedures. Please ask the dentist for more details on this scheme as terms and conditions apply.

IS THERE A GUARANTEE PERIOD?

We guarantee our procedures for one calendar month which means if the fillings are broken by you within the month we will re-do them for no additional fee or refund you the fee you paid us.

HOW DO I GET TO THE CLINICS?

Check out the ‘REACH US’ page link. There are directions to both clinics and a map you can download and print if necessary. Please note the car parking tips especially for clinics in Menara Raja Laut and Publika (parking your car really is easy if you follow the tips).