Friendly Teeth

Chipped teeth before the bleaching and makeover

Hajah Ramlah lives in Changloon, Bukit Kayu Hitam in Kedah. Surfing the web found this blog and rang up to make an appointment for bleaching and a makeover. I was so impressed by this awesome lady when she came into the clinic holding a print out of the Google map showing the location of the Menara EON Bank clinic today.

You see, Hajah Ramlah is in her 50’s. She is retired, lives alone with her cat and runs a dragon fruit orchard up in Kedah. Her only son lives in Shah Alam  …. she made the trip down to KL with the single purpose of doing the bleaching and makeover. What a lady she is!!

Once the preliminary examinations were over, Hajah Ramlah told me that she had seen many dentists in Kedah but she was not very happy with the results. She had to repeat some of her fillings and was rather nervous that the same thing may happen again. I reassured her that her makeover was fairly simple and could be done immediately but she would have to schedule two separate visits for crowns.

The bleaching with Zoom's plasma light

We then worked out a plan to first do her bleaching and the makeover and then do the dental crowns later. Boy was I excited! I was determined to do my very best for this amazing lady who had travelled so far and placed her trust in me and my Team.

I explained to her that the bleaching had to be done first as it would lighten and brighten her teeth … only then would I do the makeover as I needed to match the new colour for her veneers.

And so we started … She sat back and for the next 45 minutes we went through 4 cycles of Zoom Bleaching programme whilst she sat back and relaxed.

Once the bleaching process was finished, I handed Hajah Ramlah the mirror and she loved the new colour! I asked her if it was sensitive or painful and she said she felt fine though a little strange.

Next step was her makeover …. to close the gaps and have her whole smile re-done.

Hajah Ramlah's new smile!

It didn’t take long before I did the final polish and handed Hajah Ramlah the mirror again.

What a difference it was! The photos here were taken using my iPhone so it doesn’t really do justice to the overall change in colour ….  but Hajah Ramlah was pleased, I was pleased and the entire Team was pleased!

As she left we exchanged hugs and phone numbers and I got an invitation to visit her in Kedah!! Now that’s a Magic Moment I will treasure … I know I delivered on my promise to her.

Idayu accompanied Hajah Ramlah to catch a taxi back to her son’s home in Shah Alam. She told Idayu the trip to KL was well worth it!

Yes, I have a great job, wouldn’t you agree?

Hafizah had large gaps and protruding teeth

Hafizah is about to get engaged this Saturday. She came in for her makeover today with her sister Hanis, looking a little nervous.

I asked her how she came to know about our makeovers and she told me her aunt, the actress Liza Abdullah and her mother, Zaiton, had already done makeovers, so she was keen to do one for herself before her engagement!

She asked if it would take a long time and this time I said it would as I had to craft the composite veneers carefully as the spaces were quite wide. I told her it would take about an hour.

I explained that her teeth were rather protruding and though I won’t be moving them backwards, they would certainly look less protruding once the makeover was done!

The top teeth all ready with veneers

She smiled a shy smile and we started ….

I worked through lunch and forgot the time! My friend, Swee Poh came into take me out for lunch but as I was busy working on Hafizah, I asked for a raincheck on the lunch date.

Fortunately Swee Poh didn’t mind and left me to finish up Hafizah’s new smile.

Crafting the lowers was more tricky as the middle gap was rather large and there were smaller gaps between the other front teeth too, but Hafizah was the model patient. She sat quietly and every time I asked her if she was OK she said she was fine and it didn’t hurt one bit!

At last I was finished! And just in time for my next patient too …

Hafizah was smiling from ear to ear!

After the final polish, I gave Hafizah the magic mirror … Taa dah!!

She was smiling from ear to ear! She loved it!!

Hafizah is already for her big day. I am sure she will look gorgeous in her photographs this Saturday …. especially the close-ups of her smiling face as during the engagement ceremony.

Congratulations, Hafizah!

And thank you for letting me give you your dream smile before your big day.

Until the 28 February, Klinik Pergigian Fauziah is having a special deal on Bleaching!

Jason having his teeth bleached with Zoom

For this two months, we’re having a promotion on Bleaching using Zoom.

Zoom is one of the better Bleaching systems available on the market today. The system uses a Plasma Light which is very intense and results in not just a whiter but brighter smile.

It takes about 45 minutes of lying back whilst the system works …. Jason was so relaxed he actually began to fall asleep! That was fine as we had him monitored the whole time.

The end result … a big bright smile for the upcoming Chinese New Year for Jason.

Ah yes … the special is the Zoom Bleaching System for RM990 until 28 February.

The normal price is RM1600…. that’s a RM610 savings! So if you have been planning for a bleaching to get that sparkling white smile, now’s the time to do so.

Call Idayu at 03-26917359 or 03-26911334 for an appointment in the Menara EON branch for bleaching on a Monday, Tuesday or Wednesday

or

Call Hapiza at 03-41071591 0r 03-41071590 for bleaching at the Taman Melawati branch for bleaching on a Thursday, Friday or Saturday.

Please make an appointment early as the appointment slots are filling up FAST!!

Jason's Superstar smile

Idayu is my Clinic Manager in the Menara EON Bank clinic. She is an extremely efficient and yet shy young lady who first met me as a patient when she was still in school. Her mother asked if I needed a nurse when she left school so about a year ago, Idayu started her training. In less than a year she became a Clinic Manager and ably runs this branch.

Mohamed Noor before

Last Friday, Idayu’s dad, Mohamed Noor, came in for a scaling and asked if I could close the gaps for his front teeth! He is a musician and now handles music production.

A reserved man he is indeed … especially given that he is in the music industry!

I did his scaling first then revved up my magic wand for Idayu’s dad.

When we finished he actually smiled!! And so did Idayu’s mum! She’s the chatty one of the family!!

Mohamed Noor told Idayu later that he was always conscious of his large teeth.

Smiling confidently now

and gaps and that’s why he was so quiet! Well Idayu, it looks like your dad will be smiling more these days!!

What a difference the makeover has done to his smile.

This year I was invited to take part in the ActionCoach Awards by my Action Coach, Jeevan Sahadevan. He had been coaching me on building Klinik Pergigian Fauziah to be a World Class Organisation since April 2006.

Jeevan gave me the form to fill and said he wanted me to compete in the category for Synergy and the category for Action’s Business Of the Year 2009. The Synergy Award was for the business that ‘worked like a well-oiled machine’ and the Business Of the Year was for ‘a commercial profitable enterprise that works without you!’.

It took me two weeks to fill the form, working on it in the evenings. I had an amazing time looking at Klinik Pergigian Fauziah as an organisation: it’s Mission, Vision and Culture, it’s Marketing objectives and how we are unique, the clinic’s Team as in how we develope the staff in leadership and their training as well as how satisfied they were, our Goals and the results we have achieved. Lastly, I wrote about our contribution to the community and our goals for further contribution to others.

Filling in the form was journey for me. I began to see who we are as Klinik Pergigian Fauziah and how we are truly a Team that is up to contributing to others whilst being a professional, commercial enterprise.

My Team, all of us, are celebrating our successes for 2009 by going on holiday together for 4 days in May to Bandung, Indonesia, a fully paid holiday courtesy of Klinik Pergigian Fauziah! This is the first time for most of the staff …. the first time that they will be packing their bags to get on a plane and leave the country for a well deserved holiday!

Last night we won ActionCoach Synergy Award for 2009. Yes, we are a well-oiled machine. Klinik Pergigian Fauziah’s successes is because of the sum total of the efforts of the Team and I am proud of them all!

We didn’t win the Business of the Year Award for 2009, but that’s OK …. we’re going to win it this year I am confident of that!! Jeevan …. let’s rock n roll!!